Effective date: 16 October 2025
Last updated: 16 October 2025

These Terms and Conditions (“Terms”) govern the use of the website www.luminastudiomarketing.com and any related services provided by Lumina Studio V.O.F. (“Lumina”, “we”, “us”, “our”).

By using our website, downloading materials, or engaging our services, you agree to these Terms in full. If you do not agree, you must not use our website or services.

1. Company Information

Lumina Studio V.O.F.
Registered in: The Netherlands
Chamber of Commerce (KVK): 94816492
Email: info@luminastudiomarketing.com
Website: www.luminastudiomarketing.com
Address: Parkstraat 111, Den Haag, Netherlands

Lumina Studio provides AI-powered marketing, automation, and dashboarding solutions for SMEs and scaleups in Europe.

2. Scope of Application

These Terms apply to:

• Use of our website and digital content;

• Any inquiries, quotes, and proposals;

• All services, products, and deliverables provided by Lumina Studio;

• All agreements entered into between Lumina Studio and its clients.
  
  
  

Additional or deviating terms proposed by the client are not accepted unless expressly agreed to in writing by Lumina Studio.

3. Services

Lumina Studio offers:

• Marketing strategy and automation consulting;

• AI-enhanced marketing execution;

• Workflow automation and system integration;

• Dashboard design and reporting setup.
  
  

Each service engagement is governed by a custom proposal or contract outlining scope, pricing, deliverables, and timelines. These take precedence over general terms in case of conflict.

4. Use of the Website

4.1. Website Content

All content on our website, including text, graphics, visuals, videos, and downloads, is owned by Lumina Studio unless otherwise stated.
You may not copy, distribute, or reuse our content for commercial purposes without written consent.

4.2. Acceptable Use

You agree not to:

• Use this website for unlawful or fraudulent purposes;

• Attempt to gain unauthorized access to systems or data;

• Interfere with the security or integrity of our website;

• Upload or transmit harmful code, spam, or data.
  
  

Lumina reserves the right to restrict access to the website or remove content at its sole discretion.

5. Proposals, Quotes, and Contracts

All quotes and proposals issued by Lumina are non-binding and valid for 14 days unless otherwise stated.

An agreement is established once Lumina confirms acceptance of the proposal in writing or upon commencement of work.

Lumina may adjust pricing or scope if project requirements change after acceptance, provided the client is informed and agrees in writing.

6. Pricing and Payment

All prices are stated in euros (EUR) and are exclusive of VAT, unless indicated otherwise.

6.1. Payment Terms

• Payment must be made within 14 days of invoice date unless agreed otherwise.

• Late payments may incur statutory interest in accordance with Dutch law.

• Lumina may suspend or withhold delivery until payment is received.
  
  

6.2. Cancellations and Refunds

If a client cancels a project after work has started:

• Completed work will be invoiced proportionally.

• Deposits are non-refundable unless otherwise agreed.

• No refunds are issued for completed digital deliverables or one-time automation builds.
  
  

7. Intellectual Property

Unless agreed otherwise in writing:

• All intellectual property rights (including source files, templates, and automation logic) remain the property of Lumina Studio until full payment is received.

• After payment, clients receive a non-exclusive, non-transferable license to use deliverables for their business purposes.
  
  

Clients may not resell, redistribute, or rebrand Lumina’s materials, automations, or dashboards without written permission.

8. Confidentiality

Both Lumina and the client agree to keep all project-related and business information confidential.

This obligation remains in effect even after the end of the contractual relationship.

9. Data Protection and Privacy

Lumina processes personal data in accordance with the General Data Protection Regulation (GDPR) and the Dutch Data Protection Act (Uitvoeringswet AVG).

For details on how we collect and protect personal information, see our Privacy Policy at www.luminastudiomarketing.com/privacy-policy.

10. Third-Party Tools and Integrations

Many of Lumina’s solutions integrate with third-party tools such as Make.com, Google Workspace, and N8N.

While we ensure these tools meet GDPR and security standards, Lumina is not liable for outages, data loss, or errors caused by third-party software or updates beyond our control.

11. Liability

Lumina Studio is not liable for:

• Indirect or consequential damages such as lost profits, data, or business interruption;

• Delays or service interruptions beyond our reasonable control;

• Actions or omissions by third-party service providers.
  
  
  

Our total liability is limited to the total amount paid by the client for the specific project giving rise to the claim.

12. Force Majeure

Lumina is not responsible for delays or non-performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, internet failures, cyberattacks, labor disputes, or government restrictions.

13. Termination

Either party may terminate a service agreement with written notice if the other party:

• Materially breaches the contract and fails to remedy within 14 days of notice; or

• Enters liquidation, bankruptcy, or ceases operations.
  
  

Upon termination, the client must pay for all work completed up to that date.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of The Netherlands.

Any disputes will be submitted exclusively to the competent court in Rotterdam, unless mandatory law dictates otherwise.

15. Amendments

Lumina may update these Terms periodically to reflect legal or operational changes.

The latest version will always be published on our website with the updated effective date.

16. Contact

For questions regarding these Terms, please contact:

Lumina Studio V.O.F.
Email: info@luminastudiomarketing.com
Website:www.luminastudiomarketing.com